Faq

What is an Mpan?
Your MPAN is the unique identifying number of the Electricity meter at your property. It is often referred to as a "Supply Number" or "S" number, and it can be found on your electricity bill (generally on the back of the bill).

What is an MPR?
Your MPRN (Meter Point Reference Number) is the unique identifying number of the Gas meter at your property. It is usually a 6 to 10 digit number, sometimes referred to as an "M" number, and can be found on your gas bill (generally on the back of the bill).

Why are my bills wrong?
Ring us and see if we can help.

What is FIT?
FIT stands for Feed In Tariff. It is a charge levvied by the government to promote the uptake of small-scale power regeneration. You can start receiving payments from the Feed In Tariff by installing small scale power generation such as Solar Power and Biomass

What is RO?
RO stands for Renewable Obligation. It is a charge levvied by the government in order to fund larger scale renewable projects such as wind farms and large Solar PV farms. This places an obligation on suppliers to source a certain percentage of their power from renewable sources.

What is CCL?
CCL stands for Climate Change Levy. It is a tax placed on businesses in the UK in order to increase energy efficiency and reduce carbon emissions. Central Power are in touch with many suppliers who can offer CCL exempt tariffs. Contact us to find out more.

Complaints

  1. Complaints will be received from time to time and Central Power (Bnorth) Ltd) welcome these as part of a constructive process, informing feedback and creating an opportunity to learn and aim to reach better standards of service to you our clients. Our aim is to resolve complaints as quickly as possible.
  1. Complaints should be sent by letter or email to: Tarsem Dhamrait, General Manager, (This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.) who will acknowledge receipt within 7 days and provide the contact details of the person responsible for resolving the issues and keeping you updated weekly with progress.
  2. If you need to escalate the complaint then contact Geoffrey Davies, Director (This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.), on 01746 761321. .
  3. Where the complaint, in whole or in part, concerns the contract between you and your Supplier, Central Power (Bnorth) Ltd) will advise the Supplier of that complaint within 24 hours. Acknowledgement of this action will also be sent to you.
  4. Where the complaint is, in whole or in part, about an alleged breach of the Code of Practice of the UIA then Central Power (Bnorth) Ltd) will also inform the Office of the UIA within 7 days.

Complaint Principles

  1. When a complaint is received via a third party i.e. a consumer advice service (such as Consumer Futures or Citizen Advise Consumer Service), Central Power (Bnorth) Ltd) have processes to adequately deal with the matter through this channel.
  2. When a complaint was received at the Office of the UIA, and it is unclear from the content that Central Power (Bnorth) Ltd) has had the opportunity to deal with the issues, then the Office of the UIA will have passed the complaint to us to be handled. A record of this will have been made and we will deal with the complaint as from b) above.
  1. Where we are not able to agree a resolution then you may refer the complaint to the Office of the UIA to be dealt with under its Code of Practice and Disciplinary Procedure. This can be found at http://www.uia.org.uk/full_code_of_practice.htm Appendix C 1